Making Customers, Not Sales

I have been a top Coldwell Banker Western Pennsylvania Agent since 2006. I achieved this status by making customer service and satisfaction my highest priority.

In 1975, while giving a lecture at Seton Hill College, a student asked what she could do to make her customers as loyal as mine were. I replied, "Make a Customer, not a Sale!".

This quote has since been used to motivate and inspire those in the Sales and Customer Service field. You will find it listed on many top sales/customer service motivational quote lists, including Forbes and the Senator Club, where it shares the esteemed company of quotes from Bill Gates to Albert Einstein. 

As a Realtor®, my goal of customer satisfaction for my Sellers means getting their properties sold as quickly as possible at the highest price that the market will bear. This is called Margin Velocity. I've built a reputation for getting homes sold no matter what the market conditions. 


I know the things that can be done to make your home more appealing to buyers. I understand that homes are not products, they are commodities; the price of commodities is never set by the maufacturer or owner, rather it is set by the market. The challenge is to increase traffic to the home while presenting a value to the buyer. When done properly, the contracts will follow.

For my Buyers, customer satisfaction means helping them find the home that best meets their needs and desires. With both Buyers and Sellers, I'm there every step of the way to manage and guide the sale process to ensure that things go as smoothly as possible for all involved. 

Contact me to discuss a marketing plan to get the best price possible for your home in the shortest amount of time. If you're just looking to buy, now is a great time and I'd love to help you find your next home.